Patients who miss endoscopy appointments cause inefficient utilization of medical resources.
National nonattendance rates are as high as 27%, and reasons for nonattendance have not been well studied.
Dr Suryakanth Gurudu and colleagues from Arizona quantitated nonattendance at their tertiary care institution.
The research team conducted a retrospective records review of the institutional database.
The researchers identified patients who did not attend a scheduled endoscopy appointment between 2000 and 2003.
|44% did not attend because of facility-related errors|
|Digestive Diseases & Sciences|
Nonattendance was defined as either not showing up for an appointment or canceling it on the day it was scheduled.
Patient care assistants contacted such patients to document their reasons in the database.
Of 36,480 patients scheduled for outpatient endoscopy, 1490 did not show up.
The researchers found that 44% did not attend because of facility-related errors.
The team noted that 56% did not show up because of patient-related reasons, such as noncancellation, illness, or hospitalization.
Dr Gurundu's team concludes, “Our 4% nonattendance rate over 4 years is considerably lower than that reported by other endoscopy centers.”